Shipping Policy

Last updated: July 3, 2026

This Shipping Policy gives customers a clear summary of how Blocn prepares orders, hands parcels to carriers, and shares tracking information. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

For orders containing ceramic tea cups with infuser and lid, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff. For ceramic tea cups with infuser and lid, the practical review points are the ordered model, listed material, included pieces, visible condition, and the customer's intended household use.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days are Monday-Saturday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment. The policy language is written for customers in Singapore, with delivery, return, and support details aligned to the current store setup.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number. For drinkware orders, support language refers to ensuring delicate glassware, tumblers, or ceramic mugs arrive intact and match the listing details. Contact info@blocn.shop for shipment support.

CONTACT

For shipping questions, contact Blocn support at info@blocn.shop or +18624095674. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM SGT.